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Details
Posted: 16-Jun-26
Type: Full-time
Categories:
Information Technology
Staff/Administrative
Internal Number: R151365
Position Summary
The NICE CXone Senior Engineer / Scripter is responsible for the design, development, implementation, and ongoing support of NICE CXone contact center solutions. This role focuses heavily on scripting, automation, and workflow optimization to enhance customer experience, operational efficiency, and system reliability. The engineer serves as a technical lead and subject matter expert for CXone platform capabilities.
MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable.
- 6+ years of experience in contact center technologies (NICE CXone preferred)
- Strong experience with CXone Studio scripting (IVR / ACD flows)
- Experience with APIs, web services, and integrations (REST/SOAP)
- Strong troubleshooting and root cause analysis skills
- Experience with call routing, telephony concepts, and cloud contact center architecture
- Ability to translate business requirements into technical solutions
Preferred Qualifications
- Experience in healthcare environments (e.g., patient access, scheduling, nurse triage)
- Familiarity with workforce management (WFM), analytics (Performance Analytics), and digital channels (chat, email, SMS)
- Knowledge of programming/scripting languages (JavaScript, XML, JSON, SQL)
- Experience with Azure or cloud platforms supporting CXone integrations
- Understanding of compliance requirements (HIPAA, E911/Karis Law considerations for contact centers)
Join Ohio State’s community.Together, we’ll create meaningful impact at a scale few others can match.
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https://main.hercjobs.org/jobs/22355923/unified-communications-sr-call-center-engineer
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