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Posted: 21-Mar-26
Location: East Bay, California
Categories:
Internal Number: 556192
Salary and Benefits
Salary Range: $4,482.00 per month to $6,342.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482.00 per month to $5,412.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
Classification
Student Services Professional IB
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note: Review of applications will begin on April 3, 2026.
The Office of Admissions processes and evaluates applications at the freshman, transfer, and graduate student levels focusing primarily on domestic U.S. residents. The office provides some support for the processing of international applications. The Office works closely with CSUEB staff, faculty, and members of the community-at-large. Admissions staff process applications and related documents, determine residency, render admission decisions, and proactively communicate with students in an accurate, timely and efficient manner.
Under the general supervision of the Director and Associate Director of Admissions, the Transfer Admissions Specialist responds to prospects and applicants inquiring about the University and its admission process via email, in person or on the phone. As this is an outward facing position, the Specialist has the unique understanding to maintain and update the Admissions website to ensure the most accurate information is presented. Utilizing Salesforce functionalities, the incumbent coordinates outgoing email communications under the guidance of the Associate Director of Admissions. The Transfer Admissions Specialist reviews and evaluates admission applications for lower division transfer applicants. The position trouble-shoots issues related to communications, regenerates communications as needed, and coordinates returned mail processing for Admission.
Working with others, the incumbent coordinates the development, editing, printing and distribution of printed materials (brochures, postcards, and flyers) in addition to the coordination of stationary orders and tracking inventory.
Responsibilities
Information and Service
- Attend meetings and communicate with leads to stay informed of admission workflow and challenges to best help students.
- Identify recurring issues/possible trends and communicate them to the Associate Director or Director of Admissions.
- Respond to applicant inquiries on the phone, email accounts or in person.
- Participate in office-wide/university-wide events such as Preview Day and Admitted Students Day.
- Support the office with tele-campaign and other activities to encourage transcript submission, accept admission offer or increase in yield.
Oversee Electronic/Postal Communication
- Execute and monitor daily processes in PeopleSoft to assign and generate communications and pass to the Fulfillment Center for sending.
- Create/Edit message templates in PeopleSoft or Salesforce.
- In collaboration with the Associate Director, manage salesforce communication including the sending of transcript reminders, accept admission reminders, residency reminders etc.
- Regenerate communications for applicants as needed or requested.
- Oversee the processing of returned mail including address updates.
Maintain the Office of Admissions Website
- Routinely review the Office of Admissions website for inaccurate or outdated information.
- Inform and seek approval from the Associate and Director of Admissions before making changes.
- Propose text updates for the website as well as other forms of communication.
- Utilize Cascade or other website enhancement applications to perform updates
Review High School Transcripts
- Evaluate high school transcripts to expedite the evaluation for lower division transfer students.
- During final evaluation period, perform freshman evaluation to expedite final admission decisions for first time freshmen.
Minimum Qualifications
Experience
- Equivalent of one (1) year of experience in professional Student Services work at the entry trainee level.
- Equivalent amounts of graduate level job-related education may be substituted for the required experience.
Education
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
- Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Knowledge and Abilities
- Working knowledge of the methods and problems of organization and program management.
- Research and interviewing techniques.
- Principles of individual and group behavior.
- The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
- Knowledge of basic principles, practices and major trends in the Student Services field to which assigned.
- Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
- Ability to interpret and apply program rules and regulations.
- Gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
- Present clear and concise information orally and in written reports.
- Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
Preferred Skills and Knowledge
- Experience allowing proficiency in performing work assignments.
- Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
- Ability to quickly and accurately develop, retain, interpret, and apply comprehensive knowledge about CSU/CSUEB enrollment policies & procedures.
- Thorough knowledge of office methods, procedures, and practices.
- Ability to professionally and effectively interact with prospective and current students, co-workers, and colleagues.
- Ability to organize and plan work projects including handling multiple priorities.
- Excellent written and verbal communication skills in English including thorough knowledge of grammar, punctuation, and spelling.
- Ability and willingness to understand, embrace, and communicate CSUEB marketing messages.
- Ability to learn and use administrative computing system(s), instant messaging, document imaging programs, web-based information resources, and MS Office applications.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California?s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU?s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
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