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Position Number: 000517

Department: Human Resources (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Guide LOA options, eligibility, benefits, and required processes.
• Review applications and medical documentation, determine eligibility, and complete forms, notifications, and system entries.
• Consult with employees on continuation, conversion/portability, waivers, and accelerated benefits.
• Coordinate with Employee Relations when appropriate.
• Monitor case data for accuracy, compliance, timekeeping, and billing; produce related reports.
• Support additional LOA tasks as assigned.

• Consult employees on retirement options, eligibility, and benefit calculations for:
  • Teachers' and State Employees' Retirement System (TSERS), including Law Enforcement Officer (LEO) benefits
  • Optional Retirement Plan (ORP)
  • Phased Retirement
  • Incentive programs such as the Faculty Incentive Retirement Program (FRIP)
• Guide related retirement benefits, including retiree health insurance, Medicare Parts A and B, NC Flex, and UNC System benefits.
• Consult on supplemental retirement plans (UNC System 403(b), 457(b), NC 401(k)), including contribution limits, plan rules, and enrollment changes.
• Process retirement forms, documentation, communications, and system entries; ensure accuracy and timely completion.
• Support additional retirement tasks such as pension‑spiking reviews, special separation allowance calculations, and presentations.

• Conduct orientations and benefits consultations for prospective, new, and transferring employees.
• Assist with benefits enrollment, documentation, and platform tasks, including compliance with mandatory retirement plan elections.
• Guide termination‑related benefits, including continuation/portability, COBRA, and vendor contacts.
• Monitor separation reporting, end deductions, and process adjustments or exception requests as needed.
• Support Reduction in Force (RIF) actions, including Discontinued Service Retirement (DSR) requests for eligible TSERS participants, employee consultations, and required payroll and platform updates.

• Provide general benefits support, including processing HR service cases through HR Connect.
• Research and interpret benefits policies and collaborate with internal partners as needed.
• Maintain process documentation and support process improvements.
• Process qualifying life events and related system entries.
• Assist with open enrollment, events, and other benefits duties as assigned.

Minimum Experience / Education:

• Related Bachelor's degree and 2+ years of HR benefits experience; or
• Equivalent combination of training and experience (degrees must be from appropriately accredited institutions).
• Advanced Excel Skills
• Ability to communicate effectively in writing.

Preferred Education Skills and Experience:

• Broad benefits administration experience, including state programs, leave of absence, retirement, and on/off‑boarding support
• Strong Excel skills with solid systems proficiency
• Public sector experience preferred.
• Excellent written and verbal communication, including delivering presentations to diverse audiences

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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