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ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford's mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought - preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet--one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners--Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

"Students (Customers) First" is R&DE's mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE's belief is "students are never an interruption in our day; they are the reason we are here."

R&DE's dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

The Dining Shift Lead reports to the Dining Manager within Stanford Residential & Dining Enterprises (R&DE) and serves as the frontline leader responsible for supporting daily operations within an assigned station or service area during the residential student dining meal program and late-night retail service (as applicable).

This role is accountable for assisting in the delivery of high-quality meals and consistent hospitality by guiding team members, maintaining service standards, and ensuring smooth execution during assigned shifts. The Shift Lead works alongside staff to ensure food is properly prepared, presented, and served in accordance with established standards.

You will play a key role in creating a positive, student-centered dining environment by supporting service flow, responding to immediate needs, and reinforcing expectations for quality, cleanliness, and teamwork. Maintain operational consistency and communicates effectively with supervisors regarding any issues or needs during the shift.

JOB PURPOSE:

Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services.

CORE DUTIES:

Support high-quality food execution by ensuring proper setup, food presentation, portioning, and replenishment within assigned stations.

Deliver consistent hospitality at the point of service by maintaining a welcoming, helpful presence and supporting positive student interactions.

Assist with efficient service flow by monitoring station readiness, minimizing delays, and supporting throughput during peak periods.

Maintain cleanliness and organization by ensuring assigned areas meet sanitation and presentation standards throughout the shift.

Follow and reinforce food safety and compliance standards including proper handling, labeling, and storage procedures.

Provide peer-level leadership and support by helping direct team members, answering questions, and reinforcing expectations during service.

Ensure temperatures are logged at the correct times. Take corrective action if there is a temperature issue.

Provide functional coordination for the activities of Hillel foodservice workers, casual employees, and students.

Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible.

Complete opening or closing checklist depending on assignment.

Oversee clean up to assure that it the dining hall is properly prepared for the next shift (cleaned, restocked, proper set up).

Provide oversight in servery, particularly at busy times, to ensure food, plate ware, silverware and glassware are kept replenished.

Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time.